Privacy Policy
Last updated: March 2026
1. Introduction
HomeLink ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform, in compliance with the General Data Protection Regulation (GDPR) and Maltese data protection legislation.
2. Data We Collect
We collect the following types of personal data:
- Account information: name, email address, phone number, and password.
- Profile data: agency details, profile photos, and professional information.
- Listing data: property descriptions, images, pricing, and location information.
- Usage data: pages visited, search queries, and interaction patterns.
- Device data: IP address, browser type, operating system, and device identifiers.
- Communication data: messages sent through the Platform and inquiry records.
3. How We Use Your Data
- To provide and improve our services.
- To process property listings and facilitate enquiries.
- To send relevant notifications and property alerts.
- To process payments and manage subscriptions.
- To ensure platform security and prevent fraud.
- To comply with legal obligations.
4. Legal Basis for Processing
We process your personal data based on: your consent, performance of a contract (providing our services), legitimate interests (improving our platform and preventing fraud), and compliance with legal obligations under Maltese and EU law.
5. Data Sharing
We do not sell your personal data. We may share data with: service providers who assist in operating the Platform (hosting, payment processing, analytics), real estate agencies and agents when you submit an enquiry, and law enforcement or regulatory authorities when required by law.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 3 years to comply with legal obligations and resolve disputes.
7. Your Rights
Under the GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate data.
- Request deletion of your data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
- Lodge a complaint with the Information and Data Protection Commissioner (Malta).
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments.
9. International Transfers
Your data may be processed by service providers outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Contact
For privacy-related enquiries or to exercise your rights, contact our Data Protection Officer at privacy@homelinkmalta.com.